Star Gal

Privacy Policy

Effective date: November 10, 2026

This policy explains how Laura Banks, operating Star Gal Network at stargalnetwork.com, collects, uses, stores, and discloses information when you browse this website, order products or readings, book an appointment, or contact customer support.

Information we collect

  • Contact and order information: your name, email, phone number, billing or shipping address, products selected, autograph dedication, and other details you submit on an order form.
  • Reading and booking information: birth date, birth time, birthplace, selected report style, appointment time and length, and any reading focus you provide. Birth details are used for your natal chart and reading, not for recording purchases.
  • Payment information: Stripe collects payment credentials directly on its checkout page. We receive transaction references, payment status, purchased items, amounts, and relevant customer or shipping details. Our website does not receive or store your full card number or card security code.
  • Support information: your messages, AI chat conversation, and information you choose to include. Checking an order requires its checkout reference and matching purchase email. Sending a conversation to Laura also collects your name, email, and any added message.
  • Technical information: website requests disclose an IP address and browser/request information to hosting and other services that receive those requests. Our support abuse controls use a hashed IP address; the contact form temporarily uses the request IP address to limit repeated messages. These safeguards are separate from the cookie-free visitor analytics described below.

How we use information

We use information to process and verify payments; prepare and deliver reports; schedule and confirm readings; personalize and ship purchases; authorize access to purchased recordings; answer questions; handle refund, delivery, or scheduling requests; maintain business records; prevent abuse and fraud; and understand website performance. The sample-email form is preview-only and does not send subscription information. The current website has no advertising pixel integration.

Who receives information and how it is disclosed

Information is disclosed through website requests, secure service-to-service connections, email, and shipping labels as needed for the purposes below. A service receives the information sent to it, not necessarily every detail you have provided to us.

  • Laura Banks: receives customer information needed to fulfill orders and readings and respond to support. Contact messages and submitted support handoffs are sent by email to Laura’s business support inbox, currently hosted by AOL. Email providers process message content, sender details, delivery records, and replies.
  • Stripe: receives payment details on its hosted checkout page and order information transmitted from this website. Depending on the purchase, this includes contact/address details, autograph instructions, appointment details, or birth date, time, and place for a written report, stored with the transaction. Stripe processes payments, receipts, and photo-order invoices. See Stripe’s privacy policy.
  • Lovable Cloud and hosting infrastructure: process website requests, store booking records and support abuse-control state, deliver site assets and authorized recordings, and provide the managed email service. Booking records include contact, address, birth, appointment, and payment-reference information. Infrastructure providers may process operational logs and delivery information under their own retention practices.
  • Google Calendar: after a paid booking is verified and confirmed, the website transmits your name, email, phone number, appointment time and length, and internal booking/payment references through Lovable’s connector service to the dedicated Star Gal Network booking calendar. Birth details and shipping addresses are not included in that calendar event. Shared or unrelated personal calendars are not used. See Google’s privacy policy.
  • Lovable AI and OpenAI: when you send a support-chat message, your conversation and relevant help documents are transmitted through Lovable’s AI service to OpenAI to generate a response. If you verify an order, the assistant receives only a limited payment/item summary, not the email, checkout reference, address, or birth details from the order-check form. Anything you type into chat yourself can still be included in the AI request, so do not enter card details, passwords, birth details, or other sensitive information there. The website requests that AI responses not be stored by OpenAI; this does not guarantee the absence of provider security or operational logs. See OpenAI’s privacy policy.
  • Postal or shipping services: physical fulfillment involves disclosing the recipient’s name and delivery address on shipping labels and, where needed, contact details to a delivery service.

Information may also be disclosed when required by applicable law, a valid legal request, or to investigate fraud and protect customers and the service. We do not display customer order records publicly.

Visitor analytics

Lovable’s visitor analytics is enabled on this published website, including click tracking. It records pages visited, where visitors came from, country, browser, operating system and device type, time on the site, page-loading speed, errors, and clicks on buttons and links. Clicks are identified by their location, not their text. This website does not send additional custom app events through Lovable’s event interface.

There is currently no consent banner connected to this analytics service, so the listed activity is recorded for every visitor. Page visits, time on page, page speed, and errors are recorded without cookies and without identifying anyone.

Lovable’s analytics uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses, does not identify visitors, and cannot recognize a returning visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

External content, cookies, and browser storage

The contact page includes an OpenStreetMap map. When the map loads, your browser requests content directly from OpenStreetMap, which receives your IP address and browser/request information and may process service logs under its privacy policy. The embedded map is configured not to send a referring-page address.

Google Fonts is loaded directly from Google to display the site’s lettering, so Google receives your IP address and browser/request information when the font resources are requested. Spotify, YouTube, social media, and press links take you to external sites; those services may use cookies or other storage and collect information when you visit them. Stripe may use cookies or similar technologies on its checkout pages for payments and fraud prevention. Their policies govern their own services.

The site’s cart and support conversation are held in temporary page memory rather than saved as a persistent customer history in your browser. Closing the chat panel alone does not clear the conversation; reloading the page starts a fresh chat. Payment return links can contain a checkout reference in the address and browser history. Keep those links and temporary recording-access links private, especially on shared devices. The statements about no cookies or device storage in the analytics section apply to Lovable’s analytics, not to every service linked or loaded by this website.

Storage and retention

Booking records are stored in Lovable Cloud; transaction and order records are stored in Stripe; messages sent to Laura remain in the email systems used for support. The website does not create a permanent customer-chat transcript database. AI providers may have separate processing and log-retention practices, and a conversation sent to Laura becomes an email record. There is no automatic deletion schedule currently configured for customer booking records, order records, support email, or hashed support abuse-control records. Their retention is separate from the specific analytics periods above.

Service providers may process information in the United States or other countries where they operate. Those countries’ privacy rules may differ from the rules where you live.

Security safeguards

  • The published website uses HTTPS, and connections to payment, calendar, AI, and cloud services use HTTPS in transit.
  • Payment credentials are collected by Stripe rather than our website. Private service credentials are kept server-side, not included in customer-facing pages.
  • Customer booking records and support-control records are accessed by server-side services, not exposed through public customer record lists. Order checks require a matching checkout reference and purchase email and return only a limited summary.
  • Purchased recordings are stored in a private area; access requires verification of a paid eligible purchase and is provided through signed links that expire after one hour.
  • The site validates form submissions, limits repeated support requests, and restricts calendar synchronization to the verified dedicated booking calendar.

No website, email system, or transmission method is completely secure. These safeguards reduce risk but cannot guarantee against unauthorized access or disclosure. Do not share payment references or recording links publicly, and do not send full card details or passwords in contact forms, email, or chat.

Your choices and privacy requests

You can browse without placing an order or using support chat, and choose what to include in a message. Some details are necessary to fulfill a purchase, prepare a reading, or verify an order. Depending on the laws that apply to you, you may have rights to request access, correction, deletion, or restrictions on processing. Requests are handled by Laura; deletion is not automatic and may be limited by legal, accounting, dispute, or service-provider requirements. We may need to verify your identity before disclosing or changing personal information.

For privacy questions or requests, use CONTACT/CUSTOMER SUPPORT or email laurabanks@aol.com. Please describe your request without including card details or passwords.

Policy changes

Updates will be posted on this page with a revised effective date when the site’s information-handling practices change.